Michael Smiley
408-605-2810
smiley@zo.com
I
am seeking a Systems Administration role utilizing my technical skills and
strategic focus to contribute to the continued growth and success of an organization.
INDUSTRY
EXPERIENCE
Professional
experience in Technical Support and Systems Administration
2006-2007
Senior Lab Network Engineer, Spirent Communications,
Acted as a Network and Systems administrator
for the development, product verification labs. Restored malfunctioning network equipment to
working order and reintegrated into the test environment. Administered
Netscreen, Nortel, and Cisco firewalls, as well as a multitude of other network
appliances. Maintained and diagnosed issues on company
hardware including Avalanche appliances and Spirent TestCenter chassis.
Wrote test plans for new features being developed and implemented. Installed
and maintained VMWare testing environment for product verifications use.
Assisted with product testing when needed, doing packet analysis and verifying
RFC compliance. Assisted support and sales teams with
difficult customer issues and technical challenges.
2006-2007
Senior Network Engineer, Navio Systems,
Acted as a Network and System administrator
for both development, and production environments. Played a key role in planning and roll out of
new production environment. Administration of variety of
Cisco routers and switches, as well as F5 BigIPs, Firepasses, and WanJets.
Also administered Netscreen firewalls, and controlled network security policies
both internally and externally. Administered the SAN implementation already in
place and installed a new Vertias based SAN into the new production
environment. Ran both new and existing facilities build out for both power and
network connections. In addition administered Isilon and EMC2
network storage appliances. Setup and maintained external network, and
data-center joining links, for connection redundancy. Participated
in 24x7 on-call rotation for production environment.
2004-2006
New Product Support Engineer, Spirent Communications,
Support of beta software releases of network testing product, called
Avalanche, as well as technical lead for Support Engineers on the currently
released code base, and administration of the support lab. Key part of the
software release and development process, including feature and bug
prioritization. Administered the release process for both new hardware, and new
software, and controlled customer access to software resources. Supported sales
force on a daily basis to achieve sales goals.
Technical Support Engineer, Spirent Communications,
Support of company’s network testing product, which focused on layer 4
through 7 of the OSI model. Upgrade, maintenance, and relocation of the support
department test lab. Development of documentation for support policies and
procedures. Software testing and defect verification for
supported products. Visited customer sites for issues deemed critical, and
assisted in presales demos. Technical lead for product support team, and served
as team lead and escalation point when management was absent.
2002-2004
Systems Engineer, Hostcentric, Fremont, Ca.
Support of customer servers running
multiple server platforms. Setup and maintenance of backup policies and
schedules for internal and external systems. Setup and
maintenance of monitoring systems for internal and external systems. Created documentation of operation procedures and standards.
Setup and support on network hardware including firewalls and load balancers.
Projects included setup and installation of servers running Bind, Snort, DNS,
Sendmail, and FTP, as upgrades for internal systems.
2000-2001
Unix
Systems Administrator, Beyond.com,
Installed and
maintained servers and various applications in both development and production
environments. Project load for move of the entire
production environment between data center providers. Generated
end of life procedure and upgrade path of the production server hardware and
software. Planned and implemented backup routines for
production environment and key development machines. Main
point of contact for off site backup storage vendor. Maintained Sun
hardware contracts, and was the vendor contact point. Created
image scripts for the Solaris network installation server. Part of on call rotation for 24/7 support.
2000-2000
IT Support Specialist, Aspect Communications,
Provided phone
support for world wide employees, running most common desktop
1999-2000
Support Technician (contractor), Loancity.com,
Provided phone
support for customers and employees. Supported
Loancity’s own software, business applications, and operating systems.
1997-1999
Computer Technician, Structural Integrity,
Responsible
for the operations and maintenance of office network and employee systems. Network
included both Microsoft and Novell systems and servers. Installation
and maintenance of a variety of hardware and software. Responsible for new employee training on network and systems use.
Upgraded network infrastructure from 10 to 100 mbps. Prepared a presentation
and installed a Citrix Metaframe server. Ran project for
upgrade of all systems for Y2K.
Completed coursework in Solaris Administration, Perl, and
Tk/Tcl programming. Obtained a diploma from